What do I do if my students cannot receive a password reset or account confirmation email?

Modified on Thu, May 14 at 2:22 PM

Watch the video below OR scroll down to view the steps listed out instead.

TABLE OF CONTENTS

Video Tutorial:

1. If you are not already in the Teach app, select your nine-dot menu.

2. Select the "Teach" icon.

3. Select "Roster" from your left-side menu.

4. Select "Manage" to the right of the student's name.

5. Select "Copy Reset Password Link"

6. Share the link with the student to open in their browser. Then, have them set their new password.

7. Select "Manage" to the right of their name.

8. Select "Copy Registration Link"

9. Share the link with the student to open in their browser. Then, have them complete their account creation.

10. The student will see a confirmation once they are complete.

11. Select "Manage" to the right of their name.

12. Select "Copy Account Confirmation Link"

13. Share the link with the student to open in their browser. Then, have them complete their account confirmation.