How can I re-allocate a license/edit user permissions?

When a user is no longer active, you can re-allocate the license without having to delete their user account. You can also edit each user's permissions following these steps.

1. Choose "Users and teams" in the dropdown menu under your profile icon.

2. Select the desired user by clicking "Edit" beside their name.

3. Once on the User account page, uncheck the "learner" checkbox, then click "Update user".

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Note: To permanently delete users please see the article How do I delete users


If you've followed these steps and are still experiencing issues, please reach out to