How can I re-allocate a license?

When a user is no longer active, you can re-allocate the license without having to delete their user account.

1. Choose "Users and teams" in the dropdown menu under your profile icon.

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2. Select the desired user by clicking "Edit" beside their name.

3. Once on the User account page, uncheck the "learner" checkbox, then click "Update user".

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Note: To permanently delete users please see the article How do I delete users


If you've followed these steps and are still experiencing issues, please reach out to